- How long does it take for my order to ship?
- How much does shipping cost?
- Do you accept international orders?
- What is your return and refund policy?
- Do you offer gift wrapping?
- Where can I find Amelia Lane Paper products?
How long does it take for my order to ship?
All in stock orders dispatch from our UK warehouse within 1-2 business days. Shipping times then vary by location but can take up to four business days. Please allow for extra delivery time over the Christmas period. Our orders ship with Royal Mail.
*Christmas Delivery: for regular post you need to place your order by Monday 17th December, and for express you need to place your order by Wednesday 19th December to ensure pre-Christmas delivery.
That said, we strongly suggest you place your order as soon as possible and use express shipping as the postal service gets overwhelmed at this time of year and often experiences delays which are outside of our control.
Shipping is FREE for orders of £60 and above. Regular shipping is a flat rate of £3.95 and express shipping is £4.95. All our orders are sent via Royal Mail.
Do you accept international orders?
Are you from Australia? Visit our Australia shop to get cheaper, faster shipping options and pay in AUD: www.amelialanepaper.com.au
Are you from the USA? Visit our USA shop to get cheaper, faster shipping options and pay in USD: www.amelialanepaper.com
We love our international clients and are happy to ship internationally! Shipping is charged at the exact rate and is added during checkout.
Please also note that buyers are responsible for any and all duties and customs charges that may be incurred as well as any customs delays. Please check your local customs office for more information.
International orders are sent via Air Mail with an estimated delivery of 3-10 working days after dispatch to most locations. Some locations may take longer depending on the address. We are not responsible for any carrier or customs delays and cannot guarantee a set delivery time.
What is your return and refund policy?
We want to make sure you love your Amelia Lane Paper products and we are happy to offer a refund for items returned within 14 days unopened, unused and in their original packaging. Once we receive the returned item(s) the charges will be refunded to you but please note: shipping costs are non-refundable so your refund will be less shipping costs. If you believe your order has been damaged during delivery, please let us know within 48 hours of receiving the package so we can rectify the situation. Similarly, if you believe there is a manufacturing error please contact us right away so we can make it right for you! Email us at email@example.com
Unfortunately, we are unable to change your delivery address or make changes to orders once they are submitted (as they are immediately sent to our warehouse and then shipped) so please double-check your order and shipping details before confirming as we are unable to take responsibility for orders shipped to an incorrect address.
Do you offer gift wrapping?
We are unable to offer gift wrapping as we try and offer a very fast turnaround from receiving your order to shipping although all our planners come beautifully gift boxed and the packing slip does not include any pricing information on it.
Where can I find Amelia Lane Paper products?
You can purchase all our products in our online shop!
Have a question not answered here? Please contact us and ask!